Problem with logging into CAS

This form is used to address login issues related to Charles University Authentication Service or setting a CAS password (identity verification is required), or configuring the CAS login method (enabling MFA).

Note: Before using this form, please try to resolve the issue by following the available guides:

ℹ️How to set your CAS password with state (or commercial) verified and trusted identity

ℹ️How to set your CAS password with ID or passport verification

ℹ️Activation of two-factor authentication (MFA) for CAS login

User identification

Name and surname *
Please enter your name and surname. The form cannot be submitted without providing this information.

E-mail *
Please enter the email address where you would like to receive the confirmation of your request.

Phone number (OPTIONAL)
Please provide a telephone number at which you can be reached.

CU Personnel number
Please enter your CU Personnel number (if you know it).
Specify the issue you are experiencing

My problem is related to *
Setting or resetting the CAS password (the guide did not help me)
Setting up the second factor for CAS login (the guide did not help me)
Logging into the CAS user portal (I have the password, but login is unsuccessful)
Logging into other applications via CAS (I have the password, but login is unsuccessful)
I have a different issue related to logging in via CAS

Which method of identification did you use? *
Citizen identity
SvipeID app
SMS

Which factor are you trying to set up?
Mobile app
Security key
SMS

Known issues with password reset via SMS
To use the SMS method for password reset, it is necessary to have a mobile contact number already registered and verified in CAS. If you have not registered a mobile contact in CAS yet, this method cannot be used (for this reason, it is not applicable for the initial setting of a CAS password).

Where did you experience difficulties during identification using the Citizen Identity method?
On the CAS page during verification of contact details
On the CAS page during account lookup
On the CAS page during selection of the identification method
On the CZE Citizen Identity portal (selection of IIG identification method)
On the EIDAS node portal (selection of the home country for identification)
On the Citizen Identity portal of the home country
On the CAS page when requested to provide additional information
On the CAS page during password setup
Elsewhere

Where did you encounter a problem during identification using the SvipeID service?
On the CAS pages during method selection
While downloading the application
During application installation
When using the application – reading the document via NFC
When using the application – photographing the document
When using the application – facial recognition
When using the application – other
On the CAS pages after identification with the SvipeID service

Which browser did you use? *
MS Edge
Mozilla Firefox
Google Chrome
Opera
Safari
Other

Which operating system do you use? *
Windows
Mac OS
IOS
UBUNTU
Android
Other

Please describe the issue in more detail so that we can assist you better

Attachment
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Jste robot?

Jste robot?

Problem with logging into CAS

User identification

Specify the issue you are experiencing